Purchase Protection
Every purchase made and paid for inside the Oopsy app is covered. Your payment is held by Oopsy (through Stripe) and is not released to the seller until you confirm delivery, the meetup QR code is scanned, or 72 hours pass after delivery without a reported problem. Payments made outside the app are not covered.
Automatic full refunds
You are refunded in full (item, shipping, Purchase Protection fee and sales tax) if the seller doesn't ship within 3 days, if a meetup doesn't happen within 5 days, or if a payment is accidentally taken twice. You don't need to ask: it happens automatically and you're notified in the app.
Item not received or not as described
If the item doesn't arrive, arrives damaged, or is materially different from the listing, report a problem from the order in the app before confirming delivery, or within 72 hours of delivery, and include photos. The payment stays on hold while Oopsy's support team reviews the evidence from both sides, including the seller's packing and shipping photos.
Possible outcomes
After reviewing a dispute, Oopsy may refund the buyer in full, issue a partial refund (for example, for a minor undisclosed flaw), or release the payment to the seller when the item matches the listing. We aim to decide within 3 business days. Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
Change of mind
Because each item is sold by an individual, sales are final once delivery is confirmed or the meetup QR code is scanned. Inspect items carefully at meetups before showing your code.
Cancellations
A buyer can't cancel after paying, but the order is canceled and refunded automatically if the seller doesn't ship or meet on time. Sellers who repeatedly fail to complete orders may be suspended.
Who pays card fees on refunds
Buyers always get back 100% of what they paid. When a refund is caused by the seller (not shipping, or losing a dispute), the card processing fee that can't be recovered is deducted from that seller's next payout. Otherwise, Oopsy covers it.
Card chargebacks
If you have a problem with an order, please contact us first: we can usually resolve it faster than your bank. If a chargeback is filed, the seller's payout is held until the bank decides.
Contact
Questions about a refund? Email support@oopsymarket.com or use Help & support in the app.