1. About Oopsy
Oopsy is a marketplace where people in New York buy and sell new and used items. Oopsy is currently available only in New York. Oopsy is not the seller of any item; each sale is between the buyer and the seller.
2. Your account
You must be at least 18 years old and provide accurate information. You're responsible for activity on your account. Sellers must verify their identity and add a payout account through Stripe before listing items.
3. Listing items
Describe items honestly, including their condition and any flaws, and only use photos of the actual item. You may not list illegal, stolen, counterfeit, recalled or dangerous items, weapons, drugs, alcohol, tobacco or adult content.
4. Payments and Purchase Protection
Payments are processed by Stripe. When a buyer pays, the funds are held until the buyer confirms delivery, 72 hours pass after delivery without a reported problem, or the in-person QR code is scanned. Paying outside the app is not covered by Purchase Protection.
5. Fees
Sellers pay a 7% fee (minimum $2) on each completed sale. Buyers pay a 3% Purchase Protection fee (minimum $1). Fees are not charged on shipping. The minimum listing price is $10. Applicable sales tax is collected by Oopsy as required by New York marketplace provider law.
6. Shipping and meetups
Sellers must ship within 3 days with a trackable carrier and upload the required photos. For meetups, buyers should inspect the item before showing their QR code; once scanned, the sale is final.
7. Disputes
Buyers can open a dispute before confirming delivery or within 72 hours after delivery. Oopsy's support team reviews the evidence from both sides and decides whether to release the payment, refund the buyer, or issue a partial refund. Abuse of disputes can lead to account suspension.
8. Suspension
Oopsy may remove listings or suspend accounts that break these terms, receive repeated valid reports, or are involved in fraud.
9. Liability
To the extent permitted by law, Oopsy isn't liable for the quality, safety or legality of items, or for the conduct of users, beyond the protections described in these terms.
10. Contact
Questions about these terms? Email support@oopsymarket.com or use Help & support in the app.
11. Refunds and disputes
Our Refund & Dispute Policy is part of these terms.